Work Experience & Education
Director of Technical Solutions with extensive experience in SaaS support, website design, and enhancing client experiences. I am passionate about optimizing client retention and maintaining high CSAT scores year over year.
BACHELOR’S IT BUSINESS ADMINISTRATION
Web Design Services
20 Years
- Contributed to 2 SaaS startup exits
- Delivered technical support & scalable systems
- Led escalation and incident resolution
SaaS & Event Technology
16 Years
- Built and led SaaS support teams
- Promoted through leadership roles
- Drove change management initiatives
Leadership Roles
12 years
- Directed large venue operations
- Launched national restaurant brands
- Built strong, service-focused team culture
Hospitality & Retail
8 years
- Sharpened customer service instincts
- Improved service through frontline insights
- Applied data-driven thinking to daily ops
Need a Technical Bug Sleuth?
When systems break or data doesn’t behave, you need more than guesswork; you need someone who digs deep.
I specialize in researching, diagnosing, and tracking down the root cause of technical issues across platforms, integrations, and CRMs.
No mystery too complex.
No bug is unsolvable.
The right detective always finds a solution.
David Lee Howard | 404.991.0500 david.howard@cyanbloom.com